MTF close to you
Bern +

 Service desk  & IT support 

Service desk & IT support

Direct and personal IT support 

Your company can't afford downtime. – That's why we take IT service and IT support personally: If you encounter problems in your everyday IT operation, our service desk and decentral support team are available in every region of Switzerland. Our skilled IT specialists have a high level of expert know-how and provide first-, second- and third-level support reliably and efficiently. We provide immediate, direct and personal assistance – without annoying call transfers or repeated explanation of the problem.

Your advantages 

  • IT service and IT support throughout Switzerland
  • Immediate on-site or remote support
  • ITIL-based services guarantee continuity
  • Modular service models: you get the package you want
  • 24/7/365 on-call service
  • Service level agreements with guaranteed reaction times
  • More than 170 qualified employees
  • All from a single provider

A single point of contact around the clock 

Our service level agreements (SLAs) and process standards enable us to provide flexible and individual customer support – including emergency support around the clock seven days a week, 365 days a year, if desired.

The combination of proactive monitoring and rapid repair times ensures extremely high availability for your IT systems.

A comprehensive portfolio 

Decentral support

Because we have offices throughout Switzerland and in Lichtenstein, we can guarantee short arrival times and personal support.

  • 8 locations in Switzerland , one in Liechtenstein
  • Personal and local contact
  • A single point of contact

Service level agreements

Our service level agreements guarantee reaction times and enable various support levels depending on the chosen operating model.

  • 24/7/365 support
  • Emergency on-call service
  • Rapid reaction times

A high level of expert know-how

Our service team comprises first-, second- and third-level support staff who provide efficient support from within our company.

  • Highly qualified service staff
  • Direct, competent help without third parties
  • All from a single provider
500
OUTAGES TACKLED DAILY BY OUR SPECIALISTS

24/7
WE SECURE YOUR OPERATION WHENEVER YOU WANT

1
UNIFORM TICKETING SYSTEM FOR GREATER CLARITY AND CONTROL

Do you have Questions ?

Manfred Dick
System Administrator
+41 31 888 88 88
[email protected]