At MTF, we take personalized support seriously. Our qualified support staff are based in our local offices, understand the regional circumstances, and provide reliable and efficient assistance.
MTF offers you personalized support through a dedicated Single Point of Contact (SPOC), available to you around the clock. Your personal contact works with a fixed support team that is familiar with your IT infrastructure and requirements, ensuring fast and efficient solutions. For particularly complex cases or high workloads, the entire specialist team is also available with its extensive expertise to provide seamless and competent support.
Our goal is to manage your IT infrastructure in a way that allows your employees to work smoothly and productively. MTF combines technical expertise with personal support and offers a tailored support service. You don’t have to worry about anything – your dedicated account manager and their support team will ensure that all IT issues are resolved quickly and efficiently.
Our service team consists of highly qualified first-, second-, and third-level employees who deliver efficient support directly from our own company. You receive competent assistance without involving third parties – everything from a single source, ensuring that your IT issues are resolved quickly and professionally.
With our 9 locations in Switzerland and Liechtenstein, we guarantee decentralized support with short response times. You benefit from a personal, local point of contact with their dedicated support team, who act as your Single Point of Contact to solve your IT issues quickly and efficiently.
Outsourcing of the Service Desk to MTF
9 locations in German-speaking Switzerland
Personal and local point of contact
Single Point of Contact for all concerns
Guaranteed Service Level Agreements
Round-the-clock support (24x7x365)
Direct, competent support without third parties
Fast response times for disruptions
On-site support by MTF specialists
Comprehensive ITSM system for tracking activities
Access to the ticketing system, including escalation management
ITIL-organized support organization
Performance reporting to monitor key KPIs
Fully comprehensive private cloud environment with complex CAD applications and M365 integration.
Migration of the existing cloud environment to the MTF Business Cloud with a full integration of any industry applications and M365.
Complete IT solution as a managed workplace from the MTF Private Cloud.
Scalable and flexible cloud solution for 140 employees.
Managed Services for the entire IT infrastructure.
Modern Workplace as a complete IT solution from the MTF Private Cloud.
Replace the outdated storage infrastructure.
MTF builds georedundant cloud data centers for IWC.
Modern server infrastructure at the pulse of time.